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Complaint & Technical Problems

We offer a satisfaction guarantee for all ifolor products. If there is a design or manufacturing defect in the product you have ordered, or if it is damaged during transport, you will receive a replacement product of the same quality.

However, there are some situations where the satisfaction guarantee does not apply:

  • A double order made by mistake 
  • You have ordered the wrong design or size of your product 
  • You have ordered the wrong product and/or it has the wrong properties, e.g. the photo book you ordered was spiral bound. 
  • A special offer, discount code or voucher has already been used.

More information about satisfaction guarantee can be found here.


*Set of 10 cards: Folded greeting cards, Greeting cards, Postcards, Folded greeting cards, square; Postcards panorama -20 % when ordering 3 or more similar products. For 2 similar products the offer is -10 %. Normal prices apply when ordering 1 product each. Similar product stands for products with same size and attributes (e.g. postcards, 10 pcs), images may vary.

Volume discount on Digital photos (same size and finish): 1-49 pcs. from 0,28 €, 50-99 pcs. from 0,22 €, 100-299 pcs. from 0,18 €, 300 pcs. or more -50 % from 0,14 €.

Cannot be combined with other offers. Shipping costs will be added. Ifolor reserves the right to change prices. Offers are valid 26.1.–19.2.2026.