Complaint & Technical Problems

We offer a satisfaction guarantee for all ifolor products. If there is a design or manufacturing defect in the product you have ordered, or if it is damaged during transport, you will receive a replacement product of the same quality.

However, there are some situations where the satisfaction guarantee does not apply:

• A double order made by mistake 
• You have ordered the wrong design or size of your product 
• You have ordered the wrong product and/or it has the wrong properties, e.g. the photo book you ordered was spiral bound. 
• A special offer, discount code or voucher has already been used.

More information about satisfaction guarantee can be found here.