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Complaint & Technical Problems

We offer a satisfaction guarantee for all ifolor products. If there is a design or manufacturing defect in the product you have ordered, or if it is damaged during transport, you will receive a replacement product of the same quality.

However, there are some situations where the satisfaction guarantee does not apply:

  • A double order made by mistake 
  • You have ordered the wrong design or size of your product 
  • You have ordered the wrong product and/or it has the wrong properties, e.g. the photo book you ordered was spiral bound. 
  • A special offer, discount code or voucher has already been used.

More information about satisfaction guarantee can be found here.


*All photo books and calendars -25 % when ordering 2 or more similar products. Normal prices apply when ordering 1 product each. 

Wall décor and photo gifts -20 % when ordering 2 or more similar products. Normal prices apply when ordering 1 product each. 

Similar product stands for products with same size, attributes and page count (e.g. Photo book Deluxe, portrait, matt pages, 36 p.), images may vary.

Volume discount on Digital photos (same size and finish): 1-49 pcs. from 0,28 €, 50-99 pcs. from 0,22 €, 100-299 pcs. from 0,18 €, 300 pcs. or more -50 % from 0,14 €.

Offers are valid 1.–9.12.2025. Not valid for gift vouchers. Cannot be combined with other offers. Ifolor reserves the right to make adjustments to pricing.