Complaint & Technical Problems

We offer a satisfaction guarantee for all ifolor products. If there is quality or manufacturing defect in the product you have ordered, or if it is damaged during transport, you will receive a replacement product of the same quality.

However, there are some situations where the satisfaction guarantee does not apply:

• Issues we warned you about. If the ordering software or our customer service warned you about low image resolution, empty pages or empty photo slots before you confirmed your order, the guarantee does not cover that issue.
• Choices made when ordering. For example, the wrong size or format, the wrong product or option (such as spiral binding), an accidental duplicate order, or offers, discount codes and gift cards that have already been used.
• Products excluded from the guarantee. ifolor may exclude certain products from the guarantee. The exclusion does not apply to orders already placed. 
• Misuse. We may refuse to replace a product if we detect misuse of the guarantee.

More information about satisfaction guarantee can be found here.