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Complaint & Technical Problems

We offer a satisfaction guarantee for all ifolor products. If there is a design or manufacturing defect in the product you have ordered, or if it is damaged during transport, you will receive a replacement product of the same quality.

However, there are some situations where the satisfaction guarantee does not apply:

  • A double order made by mistake 
  • You have ordered the wrong design or size of your product 
  • You have ordered the wrong product and/or it has the wrong properties, e.g. the photo book you ordered was spiral bound. 
  • A special offer, discount code or voucher has already been used.

More information about satisfaction guarantee can be found here.


* Volume discount on Digital photos (same size and finish): 1-49 pcs. from 0,28 €, 50-99 pcs. from 0,22 €, 100-299 pcs. from 0,18 €, 300 pcs. or more -50 % from 0,14 €. 

The offer does not apply to gift cards. Cannot be combined with other offers. The offers are valid from 1st till 30th of July 2025. Ifolor reserves the right to make adjustments to pricing.