Customer Data

You can create an Ifolor account by registering on our website, in the mobile app, or in the Ifolor Designer software. Select login and follow the registration instructions. 

Once you have created an Ifolor account, you can use the same login credentials on our website, in the mobile app, and in the Ifolor Designer software. Please note, however, that projects are not shared between different ordering channels and are only visible in the service where they were created.

An Ifolor account is a user account that allows you to login to our website, mobile app, and Ifolor Designer software using the same credentials. 

With an Ifolor account, you can view your order history, track deliveries, save your address information, and access other features available to registered users. Please note that projects are not shared between different ordering channels and are only visible in the service where they were created.

You can check whether an Ifolor account has been created with your email address by selecting "Forgot password?" on the login page. If you receive a password reset email, an Ifolor account has been created for that email address. 

If you do not receive the email, first check your spam, promotions, and other email folders, and make sure you are using the correct email address. 

Please note that before the Ifolor account was introduced in early 2026, products could be ordered without a user account. Therefore, previous orders placed with the same email address do not automatically mean that an Ifolor account was created for you. 

If you do not receive a password reset email and have not previously created an Ifolor account, you can register using your email address on our website, in the mobile app, or in the Ifolor Designer software.

Yes, you can. It is possible to order products from Ifolor without registering.

However, an Ifolor account offers several benefits, including the ability to view your order history and receipts, track your shipment, and save your address details for future orders. Saving projects on the website requires you to be signed in. 

With an Ifolor account, you can login using the same credentials on the website, mobile app, and Ifolor Designer software. Please note, however, that projects are not shared between different ordering channels and are only visible in the service where they were created.

In early 2026, we introduced a new Ifolor account that allows you to login to our website, Ifolor Designer software, and mobile app using the same account. 

Before this change, creating an account and signing in were only possible on our website. Creating an account or signing in was not possible in the Ifolor Designer software or mobile app. Therefore, previous orders placed with the same email address do not automatically mean that an Ifolor account was created for you. 

If you have not previously created an Ifolor account, please register first using your email address. After that, you can login to all Ifolor ordering channels. Please note, however, that projects are not shared between different ordering channels and are only visible in the service where they were created.

You can change your password by selecting the "Forgot password? link on the login page. 

Enter the email address you used to register your Ifolor account. You will receive a verification code by email, which you should enter in the designated field on the login page. After that, you can create a new password. 

If you do not receive the verification code, please check your spam and promotions folders. If the code still does not arrive or you encounter other issues, please contact our customer service team.

First, check your spam, promotions, and other email folders, as the password reset email may have been delivered there. 

Also, make sure you are using the same email address you used to register your Ifolor account. 

If the email still does not arrive, an Ifolor account may not have been created for your email address. Please note that before the Ifolor account was introduced in early 2026, products could be ordered without a user account. Therefore, previous orders placed with the same email address do not automatically mean that an Ifolor account was created for you. If you have not yet created an Ifolor account, please register first using your email address.

If you receive an error message while signing in on our website, first try clearing your browser's cache and cookies, then restart your browser. You can also try signing in using a different browser or a private/incognito browsing window. 

Make sure you are using the same email address that your Ifolor account was registered with. 

Please note that before the Ifolor account was introduced in early 2026, products could be ordered without a user account. Therefore, previous orders placed with the same email address do not automatically mean that an Ifolor account was created for you. If you have not yet created an Ifolor account, please register first using your email address. 

If the issue persists after these steps, please contact our customer service team.

First, make sure that an Ifolor account has been created with the email address you are using. Even if you have placed orders before, this does not necessarily mean that a user account was created for you. 

If you have not previously created an Ifolor account, please register first using your email address. After that, you can login to all Ifolor ordering channels. Please note, however, that projects are not shared between different ordering channels and are only visible in the service where they were created.

Yes, you can. First, login using your current email address and go to Account, then select Change email address. 

Once the new email address has been saved, you can login to your Ifolor account using the new email address. Please note that the new email address must not already be associated with another Ifolor account.

Saving projects on our website requires you to be signed in to your Ifolor account. Saved projects remain available for 90 days, and after saving, the service will display the remaining storage time for the project. 

In the Ifolor Designer software, projects are saved under Recent Projects, and in the mobile app under My Projects. Projects remain available in that ordering channel without signing in, as long as you use the same device on which the project was originally created. 

Please note, however, that projects are not shared between different ordering channels and are only visible in the service where they were created.

First, make sure that an Ifolor account has not already been created for your email address. If you receive a message that the email address is already in use, you can reset your password by selecting "Forgot password?". 

Please also note that before the Ifolor account was introduced in early 2026, it was possible to place orders in the Ifolor Designer software and mobile app without a user account. Therefore, previous orders placed with the same email address do not automatically mean that an Ifolor account was created for you.

If you receive a message that your email address is already in use, an Ifolor account has already been created for that email address. For this reason, another account cannot be registered using the same email address. 

If you do not remember your password, select "Forgot password?" on the login page and follow the instructions.

Subscribing to the newsletter and creating an Ifolor account are two separate things. 

By subscribing to the newsletter, you will receive information about current offers, campaigns, and new products by email. However, subscribing to the newsletter does not create an Ifolor account and does not allow you to login to the website, mobile app, or Ifolor Designer software. 

If you would like to use an Ifolor account, you must register separately. After registration, you can login using the same credentials across all Ifolor ordering channels.

The balance of a gift voucher is not visible in your Ifolor account. 

If you do not use the full value of your gift voucher, the remaining balance will be stored in our customer system. The amount will be automatically credited to your next order when you use the same name and address details. There is no expiration date for using the remaining balance. 

Please note that the credit will not be visible during the ordering process. It will be reflected on the order receipt or Klarna invoice. If your name or address details change before you use the remaining balance, please contact our customer service team.

Orders placed after 20 January 2026 are visible in your Ifolor account order history. 

Please note that orders placed with the same email address before the introduction of the Ifolor account may not be visible in your current Ifolor account. 

Unfinished projects are not shown in the order history. They remain in the ordering channel where they were created.

Contact Ifolor's data protection officer: tietosuojavastaava@ifolor.fi.

You can change your email address in your customer account. Registration is required.

If you would like to unsubscribe from the ifolor newsletter, simply click on the unsubscribe link at the end of the last newsletter you received from us. Afterwards you will not receive any further newsletters.