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Order & Shipping

Unfortunately, it is not possible to cancel an order due to our fully automated production process.
Delivery times vary depending on the product. For more information, click here.
Please note that express deliveries or express production are not possible.
Orders can no longer be amended, brought forward, cancelled or combined once they have been placed. This is because our production process is largely automated. Please refer to our GTCs.

Orders via our website and our software or apps are separate orders and cannot be merged.

Your product is stored in our system for 30 days from the order date. Photo projects can be ordered at a later date through the shipping confirmation (e-mail).

For data protection reasons, photo projects are permanently deleted from our servers 30 days after the order date, and can no longer be reproduced after this time.

If you placed your order using the ifolor Designer and haven’t deleted the projects, you will be able to order your projects again at any time through the ifolor Designer.

Immediately after having received your order, we will automatically send out an order confirmation. If you have not received this, please check your spam folder.

If there is no order confirmation in your spam folder either, please let us know your full address, the product selected and the time you placed the order through our contact form.

Due to the varying production times for individual products and the fully automated production process, it can happen that the order is sent over multiple partial deliveries. Orders can no longer be amended, brought forward, cancelled or combined once they have been placed.
The amount of the shipping costs – including postage, packing and packaging – will be shown in your shopping cart before you confirm your order.

When ordering several products within a single order, the shipping costs for the individual products are added together. A 25% discount on this sum is granted when ordering at least two (2) different products. For five (5) or more products, the total discount increases to 50%.

Please note that for paper photos the shipping costs are only charged once.

Orders cannot be combined. Each order triggers a separate job in the system, regardless of the ordering channel, and they cannot be merged.

Yes, you can. However, registering allows you to save unfinished products for later editing and ordering. Products are stored for 90 days.

Yes, at ifolor it is possible to enter different delivery and billing addresses. You can easily enter a different delivery address during the ordering process. The important thing is that the billing and delivery addresses are in the same country.
No, changing the delivery address is no longer possible after the order has been submitted.
Once the order has been received by ifolor, the automated production process begins immediately to ensure fast delivery. For this reason, the delivery address cannot be changed afterwards.

We deliver orders as parcels. You will receive a shipping confirmation including a tracking number and a link that allows you to track your shipment. Tracking will begin to update as soon as PostNord has received the shipment from us.

You will receive a pickup notification via the PostNord app or by text message or email.

Please note that PostNord stores parcels for only seven (7) days from the arrival notification. To ensure smooth delivery, please provide your phone number when placing your order.

Together with its logistics partner, ifolor will do everything possible to deliver your order as quickly as possible. For this purpose, a largely automated production and delivery process is used, which does not allow delivery on a specifically requested delivery date.

Once your order has been shipped, you will receive a shipping confirmation by email, including the tracking number. As the shipment progresses, tracking updates will appear in the PostNord app and on the PostNord website, allowing you to follow your parcel’s journey and estimated delivery time.


*All photo books -25 %.

Greeting cards, folded greeting cards, folded square cards, postcards and postcards, panorama now -20 % when ordering 3 or more similar products. For 2 similar products the offer is -10 %. Normal prices apply when ordering 1 product each. Similar product stands for products with same attributes (e.g. Greeting cards, portrait, 10 pcs), images may vary. 

Volume discount on Digital photos (same size and finish): 1-49 pcs. from 0,28 €, 50-99 pcs. from 0,20 €, 100 pcs. or more -50 % from 0,14 €. Free delivery on digital photo orders with code KUVAT20 when the order value is min. 20 €. 

Cannot be combined with other offers. Shipping costs will be added. Ifolor reserves the right to change prices. Offers are valid until 16.8.2026.