Photos tell the story of special moments in your life and keep your important memories alive. When you place an order with ifolor for a photo print, we want you to be 100% satisfied. If there is a problem with the product you ordered, we will make a new one for you free of charge.
We offer a satisfaction guarantee for all ifolor products. If there is a design or manufacturing defect in the product you have ordered, or if it is damaged during transport, you will receive a replacement product of the same quality.
To ensure that the product you order fulfils all your requirements, please keep these points in mind when placing your order:
If there are any problems when ordering, we are here to help you.
Your satisfaction is our top priority, which is why we offer a satisfaction guarantee for our ifolor products. However, there are some situations where the satisfaction guarantee does not apply:
If you discover a design or manufacturing defect in your product, or damage that has accurred during transport, please notify our customer service team within 14 days of receiving the product. Under the Satisfaction Guarantee, you will receive an equivalent product free of charge. We do not offer refunds on products.
Here's how it works:
Please keep the ordered product until your case has been processed. In some cases, the product needs to be returned in order for the fault to be rectified. Ifolor has the right to refuse to supply replacement products in the event of an irregularity in the satisfaction guarantee, and we are not obliged to give a reason for such a refusal.